Shipping policy

Last updated: 29 October 2026

At Sweet Treat Streetwear, we want you to feel confident about your purchase and know what to expect when your order is on its way.

Our clothing and accessories are made to order through specialist production and fulfilment partners. This means that production times, dispatch and delivery arrangements may differ between products.

Please read the following information before placing your order.

1. WHERE WE SHIP

Sweet Treat Streetwear currently accepts orders for delivery within Australia only.

We do not offer international delivery at this stage.

Although we deliver exclusively to Australian addresses, some products may be manufactured, printed or dispatched from fulfilment facilities located outside Australia.

Our delivery arrangements may change as our business develops.

2. MADE-TO-ORDER PRODUCTION

Sweet Treat Streetwear operates primarily through a print-on-demand and made-to-order model.

Our products are generally manufactured, printed, finished or prepared after an order has been placed.

Production time and shipping time are separate stages of the order process.

Production timeframes may vary depending on the product, manufacturing or printing method, order volume, production capacity and fulfilment location.

Once production is complete, your order will be prepared for dispatch through the relevant delivery provider.

Because production may commence shortly after an order is confirmed, changes or cancellations requested for change of mind may not be possible once production has begun.

If you need to change or cancel an order, please contact us as soon as possible at contact@sweettreatstreetwear.com.

We will make reasonable efforts to accommodate requests before production begins, where possible.

For further information, please refer to our Refund Policy.

Nothing in this section excludes or limits your rights under Australian Consumer Law.

3. SHIPPING COSTS

Shipping charges are calculated at checkout based on the products ordered and the applicable delivery arrangements.

Shipping costs may vary according to product type, size, weight, fulfilment location, delivery destination and the relevant shipping arrangements.

All applicable shipping charges will be displayed at checkout before you complete your purchase.

Customers can review the total order cost, including applicable delivery charges, before confirming payment.

We do not currently offer a storewide free-shipping arrangement.

4. MULTIPLE PRODUCTS & SEPARATE SHIPPING CHARGES

Sweet Treat Streetwear works with different production and fulfilment partners for our clothing and accessories.

As a result, products purchased together may be manufactured, packed and dispatched from different facilities.

An order containing multiple products may incur separate shipping charges where separate fulfilment or delivery arrangements are required.

This may occur when ordering:

Clothing and accessories together.
Different types of accessories together.
Products fulfilled from separate production facilities or shipping groups.

Separate shipping charges may apply when multiple products are purchased in a single transaction.

Where applicable, these charges will be calculated and included in the shipping total displayed at checkout before payment.

We understand that delivery costs are an important consideration when shopping online and aim to provide clear shipping information before customers complete their orders.

5. DELIVERY TIMEFRAMES

Most Sweet Treat Streetwear products are made to order, so the time between placing an order and receiving it includes two separate stages:

Production time: The time required to manufacture, print, finish and prepare your products.

Shipping time: The time taken for your parcel to travel from the fulfilment facility to your delivery address after dispatch.

ESTIMATED DELIVERY GUIDE — AUSTRALIA

As a general guide, orders may take approximately 3 weeks or longer to arrive. Some products, particularly accessories and items fulfilled from overseas, may take 4 weeks or longer.

These are indicative estimates based on information reasonably available to us and our fulfilment partners, not guaranteed delivery dates.

Actual timeframes may be shorter or longer depending on the products ordered, production capacity, fulfilment location, delivery destination, seasonal demand, courier operations, weather, customs processing and other circumstances affecting production or transport.

If you are purchasing an item for a particular occasion or need it by a specific date, we encourage you to contact us before ordering. We cannot guarantee delivery by a particular date.

If your order experiences a significant delay, please contact us. We will make reasonable efforts to investigate and assist, and provide any information or remedies required under applicable law.

We appreciate your patience and understanding while your order is carefully produced and delivered.

Nothing in this section excludes or limits our obligations, or your rights and remedies, under Australian Consumer Law or other applicable legislation.

6. MULTIPLE PARCELS & SEPARATE DELIVERIES

If you purchase several items in one order, they may not arrive together.

Products fulfilled by different production partners or facilities may be dispatched separately and arrive on different dates.

You may therefore receive:

More than one parcel.
Separate dispatch notifications.
Different tracking numbers.
Deliveries arriving on different days.

Receiving one parcel does not necessarily mean that your entire order has been delivered.

Where available, tracking information will be provided for individual shipments.

If you are unsure about the status of any outstanding items, please contact us for assistance.

7. SHIPPING CONFIRMATIONS & TRACKING

Once an order or individual shipment has been dispatched, shipping confirmation and tracking information will be provided where available.

Tracking details may be issued separately for items dispatched from different fulfilment facilities.

Please allow reasonable time for tracking information to become active, as delivery providers may need to scan parcels into their networks before updates appear.

Tracking availability and frequency of updates may vary between delivery providers and shipping services.

If tracking information is unavailable or has not updated for an extended period, please contact us and we will assist where reasonably possible.

8. DELIVERY ADDRESSES & CUSTOMER RESPONSIBILITIES

Customers are responsible for providing accurate, complete and current contact and delivery information when placing an order.

Please ensure that your delivery address includes all relevant details, such as:

Street address and postcode.
Apartment, unit or building number.
Business or company name, where applicable.
Contact information required for delivery.

If you notice an error after placing your order, please contact us immediately at contact@sweettreatstreetwear.com.

We will make reasonable efforts to correct delivery details where possible. However, changes may not be possible once production has commenced or the parcel has been dispatched.

If an order cannot be delivered because of incorrect or incomplete information supplied by the customer, reasonable additional shipping charges may apply if redelivery is requested.

Additional charges will not be imposed where the delivery issue results from an error by Sweet Treat Streetwear or circumstances for which we are legally responsible.

Nothing in this section excludes or limits your rights under Australian Consumer Law.

9. ENSURING A SAFE DELIVERY

We recommend choosing a delivery address where parcels can be received safely and securely.

For deliveries to workplaces or business premises, please include the relevant business or company name and any additional information reasonably necessary to assist delivery.

Delivery instructions, authority-to-leave requests and unattended delivery arrangements are subject to the services, procedures and requirements of the relevant delivery provider.

Where a parcel is marked as delivered but cannot be located, we recommend checking the immediate delivery area, with other household members or building management, and any delivery notifications.

Please contact us if your parcel remains missing so we can assist with investigating the delivery.

We will assess missing-delivery reports based on the available information, the circumstances of delivery and applicable consumer rights.

Confirmation of delivery by a carrier does not, by itself, exclude or limit any rights or remedies available under Australian Consumer Law.

10. DELAYED, LOST OR MISSING PARCELS

Sweet Treat Streetwear uses independent production, fulfilment and delivery partners to prepare and transport orders.

Once a parcel has been dispatched, transportation and delivery are managed by the relevant courier or postal service.

Although carrier operations are outside our direct control, we remain committed to assisting customers with delivery enquiries and fulfilling our applicable legal obligations.

If your order has not arrived within the expected delivery timeframe, please contact us at contact@sweettreatstreetwear.com.

Please include your order number and any relevant tracking information.

We will investigate the matter with the appropriate fulfilment or delivery partner and work towards a suitable resolution.

Where an order is lost, undelivered or otherwise not supplied in accordance with applicable consumer guarantees or legal obligations, we will provide any remedy required by Australian Consumer Law or other applicable legislation.

We do not guarantee that third-party delivery services will operate without delays or disruptions.

To the extent permitted by law, Sweet Treat Streetwear is not responsible for loss arising solely from circumstances beyond our reasonable control.

However, nothing in this policy excludes, restricts or modifies any liability, consumer guarantee, right or remedy that cannot lawfully be excluded.

11. CHECKING YOUR ORDER UPON DELIVERY

We encourage customers to inspect their orders as soon as reasonably possible after delivery.

Please check that your products:

Match the items ordered.
Are in satisfactory condition.
Have not been damaged during delivery.
Have been correctly printed, manufactured or supplied.

If an item arrives damaged, faulty, incorrect or materially different from its published description, please contact us as soon as reasonably possible at contact@sweettreatstreetwear.com.

To help us investigate, please include:

Your order number.
A brief description of the issue.
Clear photographs of the product, affected area and packaging, where reasonably available.

Reporting visible damage or production errors promptly can help us investigate the issue with our fulfilment partners.

We may request further information or arrange a reasonable inspection where necessary.

Any repair, replacement, refund or other remedy will be provided in accordance with our Refund Policy and Australian Consumer Law.

Supplier reporting timeframes and the timing of your notification do not limit your statutory consumer rights.

12. RETURNS & REFUNDS

Sweet Treat Streetwear does not accept returns, refunds or exchanges for change of mind.

Because our products are made to order, this includes incorrectly selected sizes, colours or styles, changes in personal preference, or no longer requiring a product.

This policy applies only where products have been correctly produced and supplied as ordered and satisfy applicable consumer guarantees.

Nothing in this section excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

If an item is faulty, damaged, incorrectly supplied, materially different from its description or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other appropriate remedy.

Please contact us before returning any product.

Return instructions and addresses may vary because our products are fulfilled through different production partners.

Please do not send products to the return address shown on the original parcel unless we have specifically instructed you to do so.

For full information about returns, exchanges, refunds and your consumer rights, please refer to our Refund Policy.

13. ORDER ACCEPTANCE & CANCELLATION BY US

Sweet Treat Streetwear may decline or cancel an order before fulfilment where there is a reasonable and legitimate basis to do so, including:

Product unavailability or inability to fulfil the order.
Payment failure or suspected fraudulent activity.
Genuine pricing, listing or technical errors.
Incorrect or incomplete delivery details that prevent fulfilment.
Legal or delivery restrictions preventing the order from being fulfilled.

If we are unable to fulfil an order, we will make reasonable efforts to notify the customer using the contact details provided.

Where an order is cancelled by us after payment and no goods are supplied, we will provide an appropriate refund, including applicable shipping charges, in accordance with Australian Consumer Law and other applicable legal obligations.

If only part of an order cannot be fulfilled, we will contact the customer to discuss appropriate options, which may include an agreed alternative, a partial refund or cancellation of the affected items.

Nothing in this section limits your statutory consumer rights.

14. THIRD-PARTY FULFILMENT & DELIVERY SERVICES

Sweet Treat Streetwear uses independent third-party providers to manufacture, prepare, fulfil and deliver products.

These services may operate from facilities located within or outside Australia.

Production methods, dispatch locations, available delivery services and estimated delivery timeframes may vary between products.

We are not able to directly control every aspect of third-party production or transport operations.

However, Sweet Treat Streetwear remains the retailer responsible for handling customer orders, enquiries and applicable consumer obligations.

Customers should contact Sweet Treat Streetwear directly regarding order issues rather than arranging returns or refunds independently with our production partners.

Any limitation of liability relating to third-party services applies only to the extent permitted by law and does not exclude our non-excludable obligations under Australian Consumer Law.

15. AUSTRALIAN CONSUMER LAW

All purchases from Sweet Treat Streetwear are subject to the consumer guarantees and other applicable protections provided by Australian Consumer Law.

These rights may apply to the supply, description, quality and delivery of products, as well as available remedies where applicable legal obligations have not been met.

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified under Australian Consumer Law or other applicable legislation.

Where any provision of this policy conflicts with a right or remedy that cannot legally be excluded, the statutory right or remedy will prevail.