Refund policy

Last updated: 29 October 2026

At Sweet Treat Streetwear, we want you to feel confident about every purchase.

Our clothing and accessories are made to order through our production partners. Because of this, our returns process differs from traditional retail stores.

Please read the following information before placing your order.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

All purchases from Sweet Treat Streetwear are covered by the consumer guarantees provided under the Australian Consumer Law (ACL).

If a product is faulty, damaged, incorrectly supplied, not as described or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy.

For a major problem, you are generally entitled to choose a refund or replacement. For a minor problem, we may provide an appropriate remedy in accordance with Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

CHANGE-OF-MIND RETURNS

Sweet Treat Streetwear does not accept returns, refunds or exchanges for change of mind.

Because our clothing and accessories are made to order, this includes situations where you:

  • Order an incorrect size, colour, style or design.

  • Decide the item isn't suitable for your personal preferences.

  • No longer want or need the product.

  • Change your mind after placing or receiving your order.

  • Wish to exchange a correctly supplied product for another item.

This policy applies only where the product has been correctly produced and supplied as ordered and satisfies applicable consumer guarantees.

This policy does not exclude, restrict or modify any rights or remedies available under Australian Consumer Law.

If you need to change or cancel an order before production begins, please contact us immediately. We will make reasonable efforts to accommodate your request where possible. Once production has commenced, change-of-mind cancellations may no longer be possible.

For faulty, damaged, incorrectly supplied or otherwise non-compliant products, please refer to the relevant sections of this Refund Policy.

CLOTHING RETURNS — BE BOLD, BE SWEET & BE ACTIVE

Our clothing is made to order specifically for each purchase.

We do not offer change-of-mind returns or exchanges for incorrectly selected sizes, colours or styles.

Please review the individual product's size guide, fit information and product description before ordering, as sizing and silhouettes may vary between garments.

If your garment is faulty, incorrectly labelled, the wrong item, or materially different from its published description or sizing information, please contact us.

We will assess the issue and arrange the appropriate remedy under Australian Consumer Law.

ACCESSORY RETURNS — BE EXTRA

Our accessories are also produced to order.

We do not offer change-of-mind returns or exchanges for incorrectly selected products, designs or colours where the item supplied matches the order and its description.

If your accessory arrives damaged, defective, incorrectly printed or otherwise fails to meet an applicable consumer guarantee, please contact us.

In many cases, we may be able to assess an accessory issue using photographs without requiring the item to be returned.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you discover a problem, contact us as soon as reasonably possible at contact@sweettreatstreetwear.com.

To help us investigate, please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and affected area, where reasonably available.

Reporting visible damage or printing errors promptly helps us work with our production partners to resolve the issue.

We may request further information or arrange for the product to be inspected where reasonably necessary.

Any remedy will be provided in accordance with Australian Consumer Law. 

Supplier reporting timeframes and the timing of your notification do not limit your statutory consumer rights under Australian Consumer Law.

HOW TO REQUEST A RETURN

Please contact us before sending any product back.

Because our clothing and accessories are fulfilled through different production partners, return instructions and addresses may vary.

Once we have reviewed your request, we will advise whether a return is necessary and provide the appropriate instructions.

Please do not send products to the return address shown on the original parcel unless we have specifically instructed you to do so.

Where a product can reasonably be returned by post, we may ask you to send it for assessment.

If the product is confirmed to fail an applicable consumer guarantee, reasonable return postage costs will be reimbursed where required by Australian Consumer Law. Please retain your postage receipt.

ORDER CHANGES & CANCELLATIONS

Our products are made to order, and production may begin shortly after your order is placed.

If you need to change or cancel an order, please contact us immediately.

We will do our best to accommodate your request before production begins.

Once production has commenced, changes or cancellations for change of mind may no longer be possible.

This does not affect your rights under Australian Consumer Law.

INCORRECT SHIPPING DETAILS

Please ensure your delivery address and contact information are correct before completing checkout.

If you notice an error, contact us immediately.

We will attempt to update your details where possible, but changes cannot always be made after an order has entered production or been dispatched.

If an order cannot be delivered because of incorrect or incomplete customer-provided information, additional shipping charges may apply for redelivery.

This does not affect any rights you may have where the delivery issue results from an error by Sweet Treat Streetwear or its delivery partners.

LOST OR MISSING PARCELS

If your order has not arrived within the expected delivery timeframe, please contact us.

We will investigate the shipment with the relevant delivery partner and arrange an appropriate resolution.

If tracking indicates that your parcel has been delivered but you cannot locate it, please check around the delivery location, with other household members or building management, and with the carrier.

We will assess missing-delivery reports based on the available information and applicable consumer rights.

SALE ITEMS & GIFT CARDS

Sale and discounted products are subject to our standard change-of-mind policy.

All sale items remain covered by Australian Consumer Law.

Gift cards are not refundable for change of mind, except where required by law.

REFUNDS

Where a refund is required or approved, it will be issued to your original payment method unless you agree to another form of refund.

Once processed, the time taken for funds to appear in your account will depend on your bank or payment provider.

Where required by Australian Consumer Law, applicable original delivery charges and other reasonably recoverable costs will also be addressed.

CONTACT US

For questions about returns, refunds, damaged products or order issues, please contact:

Sweet Treat Streetwear

Email: contact@sweettreatstreetwear.com

Please include your order number and a brief description of your enquiry so we can assist you as efficiently as possible.

Be Bold //// Stay Sweet.